📶 Wi-Fi Connection Help

Having trouble connecting your dash cam? Follow these steps to resolve most issues:

🔹 1. Check App Permissions

Ensure the app has permission to access:

  • Location

  • Wi-Fi

  • Bluetooth

You can adjust these in your phone’s Settings.

🔹 2. Remove and Re-add Your Device

  • Open the app

  • Delete the dash cam from your device list

  • Reconnect it

🔹 3. Update the App

Make sure you have the latest version of the app installed.

🔹 4. Forget & Reconnect to Wi-Fi

On your phone:

  • Go to Settings > WLAN

  • Find the dash cam’s network

  • Tap Forget

  • Reconnect to the Wi-Fi network

🔹 5. Turn Off Mobile Data (Android)

If you use an Android phone, switch off mobile data before connecting to your dash cam’s Wi-Fi.

🔹 6. Confirm Permissions Again

Double-check that Location, Wi-Fi, and Bluetooth permissions are still enabled.

🔹 7. Reset to Factory Settings

  • Restore the dash cam to factory settings

  • Remove it from the app

  • Re-add the device

🔹 8. Disable VPN

If you have a VPN active on your phone, turn it off before connecting.

🔹 9. Still Need Help?

We’re here for you.
📞 Call our support team:
+44 (0)330 320 3030
(Monday–Friday, business hours)

⚠️ Important Information

  • Factory Reset:
    This will erase all settings. After reset, the Wi-Fi password will default to:
    1234567890

  • Reset Button:
    If your dash cam has a reset pinhole, use a pin or SIM ejector tool to press and hold it.

  • Different Models:
    Reset instructions may vary by model. Please refer to your user manual for details.